Privacy Policy – IOS Renovations

Effective Date: May,2,2021
Last Updated: August,25,2025

1. Introduction

IOS Renovations (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us in any capacity.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

Contact Information:

• Name, address, phone number, and email address
• Emergency contact details
• Preferred communication methods

Project-Related Information:

• Property address and details
• Project specifications and requirements
• Budget and timeline preferences
• Photos of your property (with your consent)

Financial Information:

• Payment information and billing details
• Credit information (for financing options)
• Insurance information

Communication Records:

• Records of phone calls, emails, and text messages
• Meeting notes and project communications
• Customer service interactions

Automatically Collected Information

When you visit our website or use our digital services, we may automatically collect:

• IP address and browser information
• Device type and operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery:

• Providing renovation and construction services
• Project planning, scheduling, and management
• Communicating about your project status and updates
• Coordinating with subcontractors and suppliers

Business Operations:

• Processing payments and managing billing
• Maintaining customer records
• Quality assurance and customer service
• Legal compliance and regulatory requirements

Marketing and Communication:

• Sending promotional materials (with your consent)
• Following up on completed projects
• Requesting reviews and testimonials
• Providing maintenance reminders

4. Information Sharing and Disclosure

We may share your information with:

Service Providers:

• Subcontractors and construction professionals working on your project
• Material suppliers and vendors
• Insurance companies and permit offices
• Payment processors and financial institutions

Legal Requirements:

• Government agencies when required by law
• Courts and legal proceedings
• Regulatory bodies and licensing authorities

Business Transfers:

• In the event of a merger, acquisition, or sale of business assets

We do not sell, rent, or lease your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure storage of physical and digital records
• Encryption of sensitive data transmission
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Employee training on data protection practices

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations and warranty requirements
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Generally, we retain customer information for a minimum of 7 years after project completion for warranty and legal purposes.

7. Your Rights and Choices

Depending on your location, you may have the right to:

Access and Portability:

• Request access to your personal information
• Receive a copy of your data in a portable format

Correction and Updates:

• Request correction of inaccurate information
• Update your contact preferences

Deletion:

• Request deletion of your personal information (subject to legal requirements)

Communication Preferences:

• Opt-out of marketing communications
• Choose your preferred communication methods

To exercise these rights, please contact us using the information provided below.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Provide personalized content and services
• Enable social media features

You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice during your next interaction with us

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

IOS Renovations
315-1220 Merivale, Rd, Ottawa, ON, K1Z8P2 
Phone: 343.997-5556
Email: contact@iosrenovations.com
Website: www.iosrenovations.com

Privacy Officer: Vadim Holodny

13. Jurisdiction and Compliance

This Privacy Policy is governed by the laws of Canada, Ontario.  We comply with applicable privacy laws, including but not limited to:

• Personal Information Protection and Electronic Documents Act (PIPEDA)